Account Supervisor

Responsibilities

• Manage, draft, and review client briefs
• Ensure client deadlines are met across multiple campaigns
• Liaise with clients to manage expectations and provide proactive updates
• Distill and transfer client feedback to designers, copywriters, and cross-functional teams
• Navigate ambiguous client requests and provide strategic direction
• Prioritize workloads for the team and escalate issues when needed
• Build strong client relationships through regular meetings and planning sessions
• Collaborate with creative, strategy, and production teams to deliver high-quality CRM and digital communications
• Ensure projects are delivered on time, on budget, and to a high creative standard

Requirements

• Demonstrable agency experience in Client Services (Senior Account Manager or Account Supervisor level)
• Experience delivering multi-channel marketing communications (digital, CRM, email marketing)
• Deep understanding of production and interactive processes
• Strong organizational skills with ability to manage multiple projects and tight timelines
• Strategic thinker with strong communication and stakeholder management skills

Preferred Qualifications

• Working knowledge of CRM platforms such as Iterable, Braze, or Salesforce Marketing Cloud

About the Company

DEPT® is a Growth Invention company operating at the intersection of technology and marketing. We deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data for ambitious global brands.