Account Supervisor

About the Company

Airbox Fulfilment is a warehouse and distributor that acts as an integral part of its clients' businesses. We manage logistics and fulfilment operations for high-profile brands including Hoodrich, The Rugby World Cup, Billionaire Boys Club, Wild Cosmetics, and Naked Wolfe.

Responsibilities

• Responding to day-to-day customer and account queries
• Supporting Account Managers with client communication and reporting
• Liaising with warehouse teams to resolve operational issues
• Assisting with inbound shipments and inventory-related enquiries
• Supporting customer service activities and order investigations
• Communicating with couriers regarding deliveries, collections, and exceptions
• Maintaining accurate records and account information
• Helping ensure service levels and client expectations are achieved
• Building positive relationships with clients and internal teams

Requirements

• MS Office skills, particularly Outlook and Excel
• Strong written and verbal communication skills
• Ability to build relationships with customers
• Previous experience in Customer Service or Account Management
• Methodical and organised working style
• Previous knowledge of logistics/distribution is ideal

Benefits

• £28,000 per annum salary
• Up to 10% annual bonus
• Discounts across a variety of stores
• 24/7 Mental Health Hotline and six paid-for counselling sessions per year
• 24/7 access to trained nurses
• Full private healthcare after three years of service