Account Specialist

Responsibilities

• Own the end-to-end renewal process for a customer portfolio, ensuring accuracy and alignment with customer value.
• Execute commercial processes including preparing quotes, contracts, and documentation.
• Identify and execute low-complexity upsell and cross-sell opportunities to drive revenue.
• Act as the primary contact for commercial and support-related inquiries to confirm renewal intent.
• Analyze customer data to identify trends and maintain accurate CRM records and renewal forecasts.
• Collaborate with Account Executives, Customer Success, Finance, and Legal teams to ensure smooth transactions.

Requirements

• 2+ years of experience in account management, renewals, inside sales, or customer-facing roles.
• Experience in SaaS or recurring revenue environments and managing account portfolios.
• Bachelor's degree in Business, Marketing, or a related field (or equivalent professional experience).
• Advanced English proficiency (both written and oral).
• Proficiency in CRM and quoting tools, such as Salesforce or CPQ platforms.
• Strong commercial acumen, negotiation skills, and attention to detail.

Benefits

• Hybrid work model with flexible arrangements.
• Competitive base salary plus variable commissions based on performance.
• Comprehensive benefits including flexible vacation and mental health support.
• Career development opportunities through continuous learning programs.
• Paid volunteer days and social impact initiatives.

About the Company

Thomson Reuters informs the way forward by bringing together trusted content and technology that professionals need to make informed decisions. We serve experts across legal, tax, accounting, compliance, government, and media, helping institutions pursue justice, truth, and transparency.