Account Specialist

Responsibilities

• Act as a designated support resource for assigned Account Managers and key client teams
• Work directly with clients to resolve outstanding client and member items
• Compile and present data and member items during internal and external meetings
• Complete reporting and data requirements based on specific client and team needs
• Troubleshoot escalated items related to claims, eligibility, and general account maintenance
• Perform data audit requests and support ad-hoc projects assigned by leadership
• Collaborate with cross-functional internal teams to resolve client issues effectively

Requirements

• 2-3 years of operational or customer service/support experience in the PBM or healthcare industries
• Proficiency in Microsoft Office, with strong skills in Excel, Word, and PowerPoint
• Ability to communicate and articulate complex data and member scenarios effectively
• Strong attention to detail and the ability to manage multiple competing priorities
• Experience working directly with Director to C-suite level executives
• Ability to work well with cross-functional teams and handle ambiguous instructions

Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance
• 401(k) Retirement Savings Program
• Flexible Spending Benefits
• Discretionary Paid Time Off and Paid Company Holidays
• Paid Parental Leave
• Professional development and training opportunities
• Employee Assistance Program (EAP) and Commuter Benefits

About the Company

SmithRx is a rapidly growing, venture-backed Health-Tech company on a mission to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector. We are building a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service. We pride ourselves on a mission-driven and collaborative culture guided by our core values of Integrity, Courage, and Togetherness.