Account Specialist

Responsibilities

• Provide product and design support to planners, coordinators, florists, and other industry professionals
• Partner cross-functionally with sales, operations, and marketing teams to ensure an exceptional customer experience
• Develop deep product knowledge to help customers navigate extensive offerings and services
• Resolve customer issues effectively and provide tailored solutions via various communication channels
• Build and foster long-term relationships to ensure customer satisfaction and retention
• Adapt to fluctuations in inquiry volume while maintaining composure and flexibility

Requirements

• Demonstrated history in customer service with a passion for helping others
• Excellent organizational skills and high attention to detail
• Ability to prioritize tasks and solve problems in a fast-paced environment
• Clear, professional, and informative communication style
• Strong phone, written, and verbal communication skills
• Experience handling customer escalations and consultative problem-solving

About the Company

BBJ La Tavola provides premium linen rentals, including wedding table linens, runners, chair covers, and accessories. We are dedicated to delivering best-in-class customer assistance through a personalized service model, acting as trusted advisors and subject matter experts for industry professionals. We value diversity, teamwork, and transparency, and we are invested in helping our employees grow through internal mobility and continuous learning.