Account Specialist

Responsibilities

• Provide product and design support to planners, coordinators, florists, and other industry professionals
• Partner cross-functionally with sales, operations, and marketing teams to ensure an exceptional customer experience
• Develop deep product knowledge to help customers navigate extensive offerings and services
• Resolve customer issues effectively and provide tailored solutions via various communication channels
• Build and foster long-term relationships to ensure customer satisfaction and retention
• Adapt to fluctuations in inquiry volume while maintaining composure and flexibility

Requirements

• Demonstrated history in customer service with a passion for helping others
• Excellent organizational skills and high attention to detail
• Ability to prioritize tasks and solve problems in a fast-paced environment
• Clear, professional, and informative communication style (phone, written, and verbal)
• Experience handling customer escalations and consultative problem-solving

About the Company

BBJ La Tavola provides premium linen rentals and design services, including wedding table linens, runners, and chair covers. We are dedicated to delivering best-in-class customer assistance through a personalized service model, acting as trusted advisors and subject matter experts for industry professionals.