Account Servicing Specialist (Collections and Recovery)

Responsibilities

• Manage a portfolio of delinquent accounts across all stages of delinquency
• Contact customers through inbound and outbound calls to discuss past-due balances
• Negotiate repayment solutions such as payment plans, restructures, or settlements
• Follow up on broken payment arrangements and renegotiate plans when necessary
• Educate customers on repayment expectations and strategies to prevent future delinquency
• Maintain detailed and accurate documentation of customer communications and agreements in the CRM
• Partner with internal teams across Collections, Customer Support, Risk, and Operations to resolve account issues

Requirements

• Minimum 2 years of collections experience
• Experience in fintech, lending, or SMB credit environments
• Proven experience negotiating repayment arrangements or managing delinquent portfolios
• Experience working with CRM or collections management systems
• Strong verbal and written communication skills with the ability to handle sensitive financial conversations with empathy
• Ability to manage high call volumes and prioritize work in a fast-paced environment

About the Company

Novo is a rapidly growing series B fintech startup on a mission to increase the GDP of the modern entrepreneur. We are building the go-to banking platform for small businesses, providing the modern tools and access that traditional big banks fail to offer. We empower entrepreneurs, freelancers, and SMBs with an operating system that makes business banking as easy as iOS.