Account Service Delivery Associate

Responsibilities

• Support day-to-day coordination between clients, supply chain stakeholders, and operations teams
• Monitor shipment performance and service KPIs across assigned accounts
• Assist in preparing business review materials, performance reports, and client presentations
• Maintain accurate records of client interactions and service issues in internal systems
• Build working relationships with client operational contacts through consistent communication
• Support pricing and proposal processes by gathering data and benchmarking options
• Identify growth opportunities or service risks within accounts
• Collaborate cross-functionally with origin, destination, customs, and product teams

Requirements

• 2–4 years of client-facing experience in logistics, freight forwarding, or supply chain
• Foundational understanding of ocean and/or air freight forwarding operations
• Strong communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Analytical skills with comfort working with data and performance metrics
• Collaborative and proactive problem-solving mindset

About the Company

At Flexport, we believe global trade can move the human race forward. We are shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people, moving more than $19B of merchandise across 112 countries a year.