Account Representative

Responsibilities

• Communicate with customers regarding account balances and payment options
• Handle inbound and outbound calls in a professional and respectful manner
• Negotiate payment arrangements and assist customers in finding workable solutions
• Maintain accurate account documentation and records
• Follow all company policies and applicable federal and state regulations
• Meet performance goals related to quality, productivity, and customer service

Requirements

• High School Diploma or GED required
• Minimum of 6 months of experience in customer service, sales, collections, or a related field
• Strong communication and active listening skills
• Basic computer proficiency and ability to navigate multiple systems
• Professional attitude with a strong work ethic
• Ability to maintain confidentiality and handle sensitive information

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Training
• Monthly Performance Incentives
• Employee Recognition Programs
• Paid Time Off (PTO) and Sick Leave

About the Company

Firstsource Advantage is seeking motivated, customer-focused professionals to join our team. We believe in promoting from within and providing employees with opportunities to advance their careers in a collaborative and supportive team environment.