Account Representative

Responsibilities

• Engage with customers to understand their financial situations and recommend appropriate payment solutions
• Handle inbound and outbound calls with professionalism and empathy
• Follow state and federal guidelines to ensure compliance
• Work toward performance goals related to call quality and resolutions

Requirements

• High school diploma or GED required
• 6+ months of customer service or sales experience
• Strong communication, problem-solving, and computer skills
• Ability to manage confidential information with care and discretion
• Reliable, self-motivated, and goal-oriented professional demeanor

Benefits

• Guaranteed full-time hours (40 hours/week)
• Paid training from day one
• Paid time off (available after training completion)
• Medical, Dental, and Vision Insurance (eligible after 90 days)
• 401(k) Retirement Plan with company match (eligible after 90 days)
• Monthly incentives and recognition programs
• Career growth opportunities with internal promotion

About the Company

Firstsource provides stable career opportunities where your work makes a real impact. We help customers find financial solutions and get back on track through professional communication and negotiation. We pride ourselves on a team-oriented culture that supports skill development and long-term career advancement.