Account Representative

Responsibilities

• Contact customers to understand their financial situations and provide appropriate payment solutions
• Deliver a positive customer experience during every interaction
• Maintain high performance metrics and quality standards
• Ensure full compliance with all federal and state regulations
• Accurately document all account activity and interactions

Requirements

• High school diploma or GED required
• At least 6 months of customer service or sales experience
• Strong communication and problem-solving skills
• Basic computer and typing skills
• Ability to maintain confidentiality and a professional attitude

Benefits

• Starting pay of $19.00 per hour
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Opportunities for career growth and internal promotion

About the Company

Firstsource provides professional business process management services. This specific role supports early-stage collections for a major U.S. bank, offering a structured office environment in Amherst, NY, with a focus on training and professional development.