Account Protection Support Analyst

Responsibilities

• Review and investigate suspicious activity, flagged accounts, and potentially fraudulent transactions
• Utilize investigative and analytical skills to determine appropriate actions on reported fraud cases
• Handle customer inquiries via email regarding unrecognized transactions, account security issues, and identity misuse
• Verify account and card ownership and transactional activity to ensure legitimate usage
• Monitor high-volume transactions and request due diligence when necessary
• Maintain accurate records of investigations and communicate findings to relevant teams
• Stay up to date with fraud trends and security best practices

Requirements

• Prior experience in fraud prevention, risk analysis, customer support, or a related field
• Strong analytical and problem-solving skills
• Excellent English written communication skills
• Ability to work efficiently in a fast-paced environment with high attention to detail
• Strong critical thinking and decision-making abilities
• Ability to handle sensitive information with discretion

Preferred Qualifications

• Familiarity with financial transactions, payment systems, or fraud detection tools

About the Company

Support Services Group is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers.