Account Payable Representative

Responsibilities

• Process credit card payments and resolve online payment issues via Bill Trust
• Apply payments and credits to correct customer accounts via phone or email
• Coordinate customer refund requests for duplicate or excess payments with the head office
• Coordinate unapplied payments with the AP/AR group
• Settle outstanding payments in customer or COD accounts
• Follow up on inquiries regarding payments, collections, or billing issues
• Manage incoming customer calls and emails
• Process all customer billing and payments
• Assist in collections management to minimize outstanding receivables and DSO
• Ensure confidentiality of customer and company information
• Adhere to internal standards, policies, and QHSE procedures

Requirements

• Technologist or Professional degree in Administration, Finance, or related fields
• 1 to 2 years of professional experience
• Intermediate MS Excel skills
• English proficiency level B2+ or C1 with strong verbal and written communication skills

Preferred Qualifications

• Experience in a call center environment
• Experience in customer service
• Experience in Finance or Accounting
• Experience in customer payment processing or account management

About the Company

SGS is the world leader in inspection, verification, testing, and certification, with over 95,000 employees and a network of more than 2,400 offices and laboratories worldwide.