Account Manager, Workforce Identity

Responsibilities

• Drive direct account growth and retention by exceeding quotas for renewal revenue (GRR) and expansion (NRR)
• Execute "land and expand" strategies to identify new business units and worker populations within existing customers
• Proactively manage the renewal process to secure multi-year master service agreements
• Own and grow platform partner relationships, serving as the primary point of contact for sales and product teams
• Execute co-selling motions with partners to close pipeline and act as the identity subject matter expert
• Enable partner sellers through training to recognize and position ID.me opportunities
• Lead Executive Business Reviews (EBRs) to translate performance data into measurable business outcomes
• Act as a strategic liaison to the Product team by channeling customer and partner feedback into the product roadmap

Requirements

• 5+ years of experience in a quota-carrying account management, customer success, or sales role
• Proven track record of managing complex deals with ACVs ranging from $100k to $1m+
• Experience with channel management, co-selling, or managing technology platform alliances
• Strong industry knowledge of enterprise HR, security, or IT sectors
• Proficiency with Salesforce and experience in a high-growth startup environment
• Formal training in sales methodologies such as MEDDIC or Command of the Sale

Benefits

• Competitive compensation including base salary and OTE
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Flexible paid time off and 8 company-wide holidays
• Parental leave and various wellness discounts
• Learning and development benefits

About the Company

ID.me is a next-generation digital identity wallet that simplifies how individuals securely prove their identity online. With over 152 million users, ID.me provides streamlined identity verification for federal agencies, state governments, healthcare organizations, and hundreds of consumer brands. We are building the persistent identity layer that connects hiring, onboarding, and workforce access end-to-end.