Account Manager

Responsibilities

• Manage and retain a portfolio of 100-200 accounts, driving revenue growth and meeting renewal targets
• Develop and execute strategic account plans to meet institutional research and teaching needs
• Analyze customer usage data and performance trends to proactively address account health
• Identify and pursue cross-selling opportunities across journal and non-journal products
• Renew and renegotiate agreements while managing all necessary paperwork and compliance
• Build and expand relationships with key stakeholders at client organizations
• Maintain accurate records in CRM systems and provide regular sales forecasting
• Collaborate with cross-functional teams including customer success, sales operations, and editorial
• Travel up to 30% and collaborate globally with internal teams across different regions

Requirements

• 4-year undergraduate degree
• 5-7+ years of experience in strategic account management and hitting financial targets
• Proven experience in complex selling situations
• Ability to diagnose institutional subject-level research and teaching needs
• Strong written and email communication skills
• Ability to work independently and manage a book of business
• Proven success in exceeding sales goals using a consultative approach

About the Company

Wiley is a global leader in research and education, transforming knowledge into discoveries that shape the world. For more than 200 years, we have been driving innovation in science, education, and publishing to create impact that reaches everywhere.