Account Manager

Responsibilities

• Build and maintain strong, long-term relationships with key clients, serving as their primary point of contact and trusted advisor.
• Develop and execute strategic account plans that align Astra's AI agent capabilities with client business goals to drive revenue growth.
• Identify opportunities for cross-selling and upselling by pitching and demoing combined solutions of Wati and Astra.
• Translate technical AI agent capabilities into clear business outcomes for non-technical stakeholders.
• Negotiate contracts and agreements, including multi-product bundles and usage-based pricing components.
• Monitor and analyze account performance using key metrics such as NDR and AI agent adoption.
• Collaborate with CSM, marketing, product, and engineering teams to ensure a cohesive go-to-market approach.

Requirements

• 5-8 years of experience in account management or sales, ideally within SaaS, CPaaS, martech, or AI/automation sectors.
• Proven ability to translate technical AI and automation concepts into tangible business value.
• Strong negotiation and contract management skills, including experience with bundled pricing models.
• Proficiency with CRM software, specifically HubSpot.
• Strong analytical and problem-solving skills with a strategic mindset.
• Experience selling multi-product or platform-plus-add-on portfolios is a significant advantage.

About the Company

Wati is an AI-powered customer engagement platform designed for businesses to sell, support, and grow through conversations. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations through a unified inbox, no-code automation, and an intelligent AI layer called Astra. We are proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify.