Account Manager

Responsibilities

• Serve as the primary point of contact for dental clients, including doctors, office managers, and treatment coordinators.
• Lead monthly performance reviews covering campaign results, lead flow, cost per new patient, and front-desk call handling.
• Identify opportunities to improve marketing ROI by optimizing new patient offers and service-line targeting (implants, ortho, cosmetic, etc.).
• Translate dental marketing expertise into actionable strategies that grow practice production and patient mix.
• Collaborate with creative and advertising teams to ensure campaigns attract high-quality, high-conversion patients.
• Coach dental practices on lead follow-up speed, call scripts, and scheduling workflows to improve appointment conversion.
• Manage a portfolio of approximately 30–40 dental clients across general dentistry, specialty, and multi-location groups.

Requirements

• 2–3 years of experience in dental marketing, dental practice marketing, or a dental agency/DSO environment.
• Proven ability to manage client accounts and act as a trusted advisor to dentists and practice owners.
• Deep knowledge of the dental patient journey and fluency in dental terminology and service lines.
• Strong understanding of key dental metrics, including cost per new patient, show rate, case acceptance, and production per visit.
• Excellent relationship-building and communication skills, with the ability to present results to doctors and front-office teams.
• Highly organized and proactive approach to managing multiple client accounts and campaign deliverables.
• Familiarity with digital marketing tools, analytics, call tracking, and dental practice management software.

Benefits

• Competitive annual salary ($70,000–$90,000 USD) plus performance incentives.
• Health insurance eligibility after 90 days.
• Fully remote work flexibility.
• Ongoing training in dental marketing, practice growth consulting, and conversion strategy.
• Clear career advancement opportunities into senior consulting and leadership roles.

About the Company

Trivium is a fast-growing dental marketing company dedicated to helping dental practices and groups nationwide thrive through strategic, results-driven campaign management.