Account Manager Team Lead Spanish Market

Responsibilities

• Lead and guide a dedicated team of 6-8 Account Managers, fostering a culture of ownership, teamwork, and high performance.
• Monitor team performance metrics and implement tailored strategies to drive growth and business targets.
• Design and execute innovative strategies to maximize customer retention, upselling, and revenue amplification.
• Provide consistent, constructive feedback and hands-on leadership to drive team motivation.
• Collaborate cross-functionally with product, customer experience, and sales teams to enhance the overall customer journey.
• Participate in recruitment and retention strategies to build and scale high-performing teams.

Requirements

• Native or expert Spanish speaker with fluency in English.
• Proven experience managing individual contributors within a Customer Experience or Customer Success team.
• Strong track record in driving upselling, retention, and customer satisfaction.
• Extensive experience working within a fast-paced SaaS environment.
• Strong analytical skills with the ability to use data insights to drive informed decision-making.
• A problem-solving mindset and the ability to thrive in a startup culture.

Benefits

• High growth, multicultural, and friendly work environment.
• Private health insurance via Alan and wellness access through Wellhub (Gympass).
• Flexible schedules, pet-friendly office, and no dress code.
• Professional development through language classes with Yolk Academy.
• Office perks including breakfast, organic fruit, and free caffeine.
• Financial perks including Cobee for expense saving and Payflow for salary advances.

About the Company

Factorial is building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on leading and growing their people. With over 1,200 employees across 7 markets and 700,000+ users, we are one of Europe’s fastest-growing SaaS companies, headquartered in Barcelona.