Account Manager Spanish Market

Responsibilities

• Build and maintain strong, long-term relationships with a specific portfolio of Spanish market clients through regular engagement and video calls.
• Act as a dedicated consultant to understand client needs, goals, and business processes.
• Identify and execute upsell and cross-selling opportunities to increase client value and satisfaction.
• Proactively analyze your portfolio to develop and implement strategic action plans for each account.
• Monitor and report on trends, potential weaknesses, and product improvement opportunities to enhance the customer journey.
• Collaborate closely with Sales, CX, Product, Engineering, and Finance teams to achieve company objectives.

Requirements

• Minimum of 1 year of experience in B2B portfolio management.
• Proven track record in managing churn, retention, upselling, and cross-selling.
• Experience working in a KPI-driven environment.
• Proficient level of Spanish.
• Professional level of English.
• Strong multitasking, problem-solving, and teamwork skills.

Preferred Qualifications

• Knowledge or experience in Human Resources, Payroll, or SaaS software.
• Experience in full-cycle B2B sales.

Benefits

• High growth, multicultural, and friendly work environment.
• Private health insurance via Alan.
• Wellness benefits with Wellhub (gyms, pools, and outdoor classes).
• Meal and expense management via Cobee.
• Language classes and professional development.
• Office perks including breakfast, organic fruit, and free caffeine.
• Pet-friendly office environment.

About the Company

Factorial is building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on leading and growing their people. With over 1,200 employees across 7 markets and 700,000+ users, we are one of Europe’s fastest-growing SaaS companies, headquartered in Barcelona.