Account Manager

Responsibilities

• Oversee a roster of managed accounts to meet and exceed growth KPIs
• Coordinate and execute merchandising projects, including design, manufacture, and fulfillment
• Develop and execute 12-18 month roadmaps for each managed account
• Manage merchandise for artist tours, retail sales, events, pop-ups, and ecommerce
• Maintain proactive communication with internal teams and clients, ensuring timely responses
• Implement and refine processes to minimize errors and mitigate revenue loss

Requirements

• 3-5 years of experience in merchandising, sales, brand management, or a related industry (e.g., artist management, record labels)
• Experience in an apparel production environment and managing production processes with partners
• First-hand experience with tour or merchandise sales, including advancing merchandise with venues
• Familiarity with D2C strategies and the Shopify platform
• Strong strategic thinking, problem-solving skills, and ability to manage client relationships
• Excellent communication skills with the ability to present business plans and strategic insights

Benefits

• Comprehensive medical, dental, vision, life, and disability coverage
• 401K with employer matching
• Inclusive and collaborative global community
• Modern office environment designed for creativity and teamwork
• Professional growth and development opportunities
• Paid leave for childbirth, bonding, and caregivers
• Winter recess

About the Company

Sony Music Entertainment fuels the creative journey, supporting a diverse roster of international superstars and visionary creators across more than 70 countries. Ceremony of Roses, Sony Music’s merchandise partner, is an agile creative practice that delivers culture-leading, artist-specific collections designed to build brands beyond the music.