Account Manager

Responsibilities

• Guide existing customers through the conversion renewal sales cycle from initial contact to closing complex transactions
• Resolve customer issues to maintain long-term relationships with SolarWinds
• Communicate the SolarWinds value proposition, suggest growth solutions, and negotiate pricing
• Manage software renewal quotes and generate custom quotes for customers
• Maintain accurate customer and pipeline records within Salesforce
• Act as a liaison with cross-functional teams to share customer feedback and insights
• Achieve monthly quotas and quarterly targets
• Maintain high daily call and email volume

Requirements

• Results-oriented and customer-oriented mindset
• Excellent oral and written communication skills
• Analytical and problem-solving experience
• Ability to multi-task and track multiple issues in a fast-paced environment

Preferred Qualifications

• Knowledge of subscription models, Perpetual Support, SaaS, and cloud technologies
• Previous experience with NetSuite or Salesforce

About the Company

SolarWinds is a people-first company dedicated to helping customers accelerate business transformation with simple, powerful, and secure solutions.