Account Manager, SME & Growth

Responsibilities

• Build deep relationships with a portfolio of 150-300 SME customer accounts to understand their needs and provide value-based solutions.
• Drive revenue growth through strategic upselling and cross-selling of products including payments, global bank accounts, and expense management.
• Achieve revenue targets and manage input metrics to deliver consistent business outputs.
• Forecast and maintain an accurate sales pipeline within Salesforce to track success and business impact.
• Collaborate with internal stakeholders across product, engineering, and marketing to share customer insights and influence the product roadmap.

Requirements

• 2-3+ years of B2B account management experience, specifically managing and growing technology or fintech relationships.
• Proven experience with complex sales cycles and engaging with C-level executives.
• Strong relationship-building skills with the ability to form meaningful, collaborative partnerships.
• Exceptional communication skills and the ability to simplify complex technical concepts for diverse audiences.
• A technical mindset with prior experience in API B2B sales or account management.
• A success-oriented mindset with a track record of meeting KPIs and revenue targets.

About the Company

Airwallex is a unified payments and financial platform for global businesses. Powered by proprietary infrastructure and software, we empower over 200,000 businesses worldwide—including Brex, Rippling, and Qantas—to manage business accounts, payments, spend management, and treasury at a global scale. Founded in Melbourne, we are a global team of over 2,200 people building the future of global banking.