Account Manager Small Accounts Spanish Market

Responsibilities

• Manage a portfolio of 200-300 small accounts within the Spanish market to ensure high satisfaction and loyalty
• Develop and execute personalized sales strategies, including upselling, cross-selling, and churn management
• Provide proactive, personalized after-sales support and timely communication to clients
• Educate customers on new product features and align them with specific business use cases
• Conduct regular video meetings to demonstrate product updates and strengthen client relationships
• Act as a key liaison between customers and internal teams to provide valuable product feedback

Requirements

• Proficient in Spanish and fluent in English
• Strong verbal and written communication skills
• Proven experience in customer-focused roles, such as customer support or customer success
• Demonstrated ability to identify and execute upselling and cross-selling opportunities
• Ability to analyze client needs and provide tailored, effective solutions
• Ambitious, proactive, and organized mindset with the ability to thrive in a fast-paced startup environment

Benefits

• High growth, multicultural, and friendly work environment
• Private health insurance via Alan
• Wellness benefits with Wellhub (gyms, pools, and outdoor classes)
• Expense management via Cobee
• Language classes and professional development
• Office perks including breakfast, organic fruit, and free caffeine
• Pet-friendly office environment

About the Company

Factorial is building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes. With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, headquartered in Barcelona.