Account Manager

Responsibilities

• Manage a portfolio of client accounts to maintain high satisfaction and retention
• Develop understanding of client business objectives to align company offerings
• Serve as the primary point of contact for assigned clients and resolve issues
• Coordinate with sales, technical, and support teams for seamless service delivery
• Identify opportunities for upselling and cross-selling products and services
• Monitor account performance and prepare regular reports on sales metrics
• Support contract renewals and negotiate terms with legal and sales departments
• Attend client meetings, presentations, and industry events

Requirements

• Bachelor's degree in Business, Marketing, or a related field
• 3-5 years of experience in account management
• Experience in maritime, shipping, or logistics sectors preferred
• Strong communication and interpersonal skills
• Ability to manage multiple accounts and projects simultaneously
• Proficiency in MS Office and CRM software
• Willingness to travel as required

About the Company

Royal Ocean Marine provides specialized services within the maritime industry, focusing on client relationship management and business growth.