Account Manager

Responsibilities

• Serve as the lead day-to-day point of contact for Roku’s clients, including agencies and top Fortune 500 advertisers
• Own and manage a portfolio of accounts, accountable for revenue retention and growth against quarterly goals
• Identify upsell and cross-sell opportunities through proactive performance analysis and marketplace insights
• Develop and execute renewal strategies to position Roku as a long-term strategic partner
• Collaborate with Sales to provide strategic consultation on RFPs leveraging Roku’s ad products
• Monitor campaign pacing and performance, troubleshooting complex issues in partnership with Ad Operations
• Lead mid and post-campaign reporting, distilling performance data into actionable recommendations
• Manage hands-on programmatic video executions, including PMP setup and DSP optimization
• Mentor Account Coordinators to support onboarding and coaching

Requirements

• 3-5 years of consultative experience in account management or client services at an ad tech company or media agency
• Experience managing client relationships with responsibility for revenue retention and renewals
• Hands-on experience managing programmatic video campaigns across various SSPs and DSPs
• Knowledge of verification vendors such as DoubleVerify or Integral Ad Science
• Knowledge of 3rd party measurement partners like Nielsen or Foursquare
• Proficiency with Salesforce, Excel, Looker, Tableau, and PowerPoint
• Strong analytical, project management, and organizational skills

About the Company

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.