Account Manager

About the Company

Rho is the modern banking platform built for startups. Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support.

Responsibilities

• Manage, retain, and expand existing client relationships in middle-market, VC-backed startups, and commercial segments
• Collaborate with the Account Executive Team to efficiently hand off and onboard new clients
• Build and nurture relationships with key accounts to maximize client adoption of Rho’s product suite
• Guide senior customer stakeholders through enablement and adoption strategies
• Track and report key account metrics including revenue growth, retention, and customer satisfaction
• Identify upsell opportunities and deliver consultative value

Requirements

• 2+ years of professional experience in a client-facing Customer Success role
• Experience managing large-scale implementations with 50+ users
• Strong written and verbal communication skills
• Track record of managing a large portfolio of clients efficiently and at scale
• Prior experience in B2B SaaS, preferably in high-growth environments
• BA degree or higher

Preferred Qualifications

• Prior background in accounting, finance, cards, or payments