Account Manager

About the Company

Profound is the marketing platform for the AI era. Backed by Lightspeed, Sequoia, Kleiner Perkins, and Khosla Ventures at a $1B valuation, we provide brands with the intelligence to see how AI represents them and the Agents to act on it.

Responsibilities

• Own a portfolio of 40 to 50 accounts responsible for renewal and expansion revenue
• Co-manage the customer lifecycle from onboarding through renewal
• Develop deep understanding of customer goals to position Profound as a must-have partner
• Build and manage a pipeline of renewals, cross-sells, and upsells against revenue targets
• Lead commercial conversations including executive business reviews and negotiations
• Forecast with precision using CRM data and pipeline management best practices
• Collaborate cross-functionally with Product, Engineering, and Engagement Managers

Requirements

• 3 or more years of SaaS experience in account management, renewals, or expansion sales
• Track record of exceeding commercial targets and quota-carrying experience
• Strong consultative selling skills for leading discovery, demos, and business reviews
• Excellent negotiation and closing skills for complex deals and procurement
• High emotional intelligence and communication skills for stakeholder management
• Highly organized and data-driven with strong pipeline discipline
• Entrepreneurial mindset and ability to thrive in a fast-paced environment