Account Manager Portuguese Market

Responsibilities

• Act as the primary point of contact for existing customers in the Portuguese market to increase satisfaction and engagement.
• Build and maintain strong, long-term client relationships through regular video calls and proactive communication.
• Identify and execute upsell opportunities to drive revenue growth within your assigned portfolio.
• Provide high-quality after-sales support to ensure customer retention.
• Monitor and report on customer trends, potential weaknesses, and product improvement opportunities to enhance the user journey.

Requirements

• Proven experience in customer service and sales roles, ideally within an online support environment.
• Native-level proficiency in Portuguese and professional working proficiency in English.
• Strong interest in the B2B SaaS industry.
• Highly organized, analytical, and capable of multitasking in a fast-paced environment.
• A digital-first mindset with the ability to adapt quickly to new technological tools.
• Excellent communication skills and a natural ability to empathize with clients.

Benefits

• Competitive salary ranging from €33,600 to €40,400.
• Private health insurance via Alan.
• Wellness benefits including Wellhub access for gyms and classes.
• Flexible spending options with Cobee.
• Professional development through language classes.
• Office perks including breakfast, organic fruit, and free caffeine.
• Pet-friendly office environment.

About the Company

Factorial is building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, helping teams focus on growing and taking care of their people. As one of Europe’s fastest-growing SaaS companies, we serve over 700,000 users across 7 markets and are headquartered in Barcelona.