Account Manager

Responsibilities

• Manage all aspects of the renewal cycle for a book of existing law firm clients across the East Coast
• Drive client interactions to identify and capitalize on expansion opportunities, aiming for a net retention target of 120%+
• Collaborate with the customer success team to ensure exceptional client service
• Work closely with the product team to identify opportunities for product enhancements
• Track and analyze KPIs and product usage to formulate relationship management strategies and territory planning

Requirements

• 2+ years of progressive experience in account management or customer-facing roles
• Specialization in B2B solutions for small to medium sized law firms
• Proven track record of achieving and exceeding targets
• Strong interpersonal, verbal, and written communication skills
• Ability to cultivate relationships and forge business partnerships
• Willingness to travel for client meetings throughout the East Coast territory
• Experience with Salesforce

About the Company

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.