Account Manager

Responsibilities

• Serve as the primary point of contact for existing partner restaurants to ensure satisfaction and retention
• Conduct regular check-ins with partners to review performance and explore growth opportunities
• Provide ongoing support and resolve partner inquiries in a timely manner
• Collaborate with Sales Acquisition and Operations teams for partner onboarding
• Monitor partner performance metrics and KPIs to implement improvement plans
• Coordinate marketing initiatives and promotional campaigns with partners
• Cross-sell NCR products and monitor ROI for partners
• Maintain accurate records of interactions and performance using CRM software
• Stay informed about industry trends and competitor activities to provide strategic insights

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field
• 3 years of experience in account management, customer service, or sales
• Strong communication, negotiation, and relationship-building skills
• Ability to multitask and manage time in a fast-paced environment
• Proficiency in CRM software and Microsoft Office Suite
• Proactive and solution-oriented approach to problem-solving