Account Manager

Responsibilities

• Oversee Key Programs and ensure Program Managers meet objectives and deliver customer value
• Develop and implement strategic plans to enhance customer experience and program effectiveness
• Build and maintain strong relationships with client leadership teams, providing regular performance insights
• Mentor and develop MSX Program Managers to foster a culture of continuous professional growth
• Track and analyze program metrics to identify improvement areas and ensure all targets are met
• Collaborate with cross-functional teams to drive program innovation and success
• Resolve program challenges and issues to ensure a seamless experience for all stakeholders

Requirements

• Minimum of 8 years in a similar role with a proven history of exceeding revenue targets and maintaining customer satisfaction
• Deep understanding of dealership operations, including service lane processes and fixed operation performance drivers
• Experience managing multiple programs simultaneously and meeting daily client requirements to exceed KPIs
• Strong leadership skills with the ability to influence decision-making and guide direct reports
• Excellent verbal and written communication skills, including the ability to present to executive audiences
• Must be legally authorized to work in the United States without employer sponsorship

Preferred Qualifications

• Bachelor’s degree in business, marketing, or data analytics
• Experience in business transformation delivery and change management

About the Company

MSX International has been a trusted partner to leading vehicle manufacturers, retailers, and mobility organizations globally for more than 30 years. We help our clients transform their businesses and manage operations in areas such as Sales Performance, Repair Optimization, Parts and Accessories Sales, and Consumer Engagement. Through industry expertise and technology, we deliver tailored solutions that help our clients optimize operations and captivate their customers.