Account Manager

Responsibilities

• Oversee Key Programs and ensure Program Managers meet objectives
• Develop and implement strategic plans to enhance customer experience
• Build and maintain strong relationships with the leadership team
• Mentor and develop MSX Program Managers
• Track and analyze program metrics to identify areas for improvement
• Collaborate with cross-functional teams to drive innovation
• Resolve program challenges to ensure a seamless stakeholder experience

Requirements

• Strong understanding of dealership operations and service lane processes
• Minimum of 8 years in a similar role
• Proven history of building cohesive teams and exceeding revenue targets
• Experience managing multiple programs simultaneously
• Ability to communicate effectively with executive audiences
• Bachelor's degree in business, marketing, or data analytics preferred

About the Company

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years, helping clients optimize operations in sales performance, repair optimization, and consumer engagement.