Account Manager

Responsibilities

• Own and manage a $3M+ Book of Business for North American customers, focusing on renewals, expansions, and upsells.
• Drive product adoption and identify growth opportunities within your existing portfolio.
• Meet or exceed Net ARR and related revenue targets through strategic account planning.
• Collaborate with CSM, Marketing, and New Business teams to ensure seamless customer onboarding and success.
• Act as the primary point of contact for account escalations, working with Product and Support to resolve issues.
• Maintain accurate pipeline forecasting and provide regular performance updates to leadership.

Requirements

• 4+ years of experience in SaaS sales or account management.
• Proven track record of driving renewals and expansion revenue in a high-growth environment.
• Experience serving North American markets.
• Ability to work the required shift of 5:30pm–2:30am IST to align with NA business hours.
• Data-driven mindset with proficiency in CRM tools and pipeline analytics.
• Excellent communication, negotiation, and stakeholder management skills.

Preferred Qualifications

• Bachelor’s degree in Business, Computer Science, or a related field; MBA is a plus.
• Familiarity with advanced sales methodologies such as MEDDIC, Challenger, or SPIN.
• Experience managing complex portfolios within a hyper-growth SaaS company.

Benefits

• High-impact role with direct influence on key revenue metrics.
• Opportunity for global collaboration with diverse, innovative teams.
• Dynamic career growth in a fast-paced SaaS environment.
• Hybrid work model (3 days in WeWork offices, 2 days remote).

About the Company

JumpCloud is an AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud helps organizations eliminate complexity and ensure secure access to resources for both human users and autonomous AI agents.