Account Manager

Responsibilities

• Own a portfolio of existing accounts, taking full responsibility for retention and growth.
• Identify and execute upsell and cross-sell opportunities within existing accounts.
• Proactively manage renewals in cooperation with the Customer Success team to achieve commercial targets.
• Negotiate deals and contracts at various levels, with a focus on enterprise and C-level stakeholders.
• Conduct strategic meetings, including onboarding kick-offs and regular Business Reviews.
• Discover customer strategic needs to set goals that drive measurable business impact.
• Monitor market trends and industry analysis to align customer needs with the product roadmap.
• Drive customer advocacy through success stories and testimonials in collaboration with marketing.

Requirements

• 4+ years of experience in Customer Success Management, Account Management, or Sales, ideally within the SaaS industry.
• Proven track record of driving decisions, resolving conflicts, and managing stakeholder relationships.
• Strong experience in negotiating and navigating complex contracts and legal discussions.
• Excellent English communication skills, both written and verbal.
• University degree in Business, Marketing, Engineering, or a related field.
• Ability to thrive in a fast-paced, high-growth, and rapidly changing environment.
• Strong presentation skills with comfort addressing various levels of management.

Benefits

• Monthly meal allowance and comprehensive private health insurance.
• Access to learning platforms including LinkedIn Learning, MasterClass, and CloudGuru.
• Employee Stock Option Plan (ESOP) eligibility.
• Wellness initiatives such as yoga classes, running clubs, and nutrition workshops.
• Internal training programs covering AI fundamentals, coding, and personal development.
• Global retreats and regular team-building activities.

About the Company

Insider One is the #1 platform for marketing and customer engagement, uniting data, personalization, and journey orchestration across channels like WhatsApp, SMS, Email, and Web. As a woman-founded and women-led B2B SaaS unicorn, we are backed by top-tier investors like Sequoia Capital and General Atlantic. We are a global team of over 1,500 members across 30+ offices, dedicated to building world-class products and a socially progressive technology community.