Account Manager

Responsibilities

• Drive renewal success and manage commercial/contractual targets for enterprise accounts
• Act as the primary contact for executives and manage high-level stakeholder relationships
• Identify expansion and MRR growth opportunities through upselling and product discovery
• Lead strategic business reviews and participate in onboarding kick-off meetings
• Negotiate contract terms, pricing, and service level adjustments
• Collaborate with Customer Success Managers to ensure customer advocacy and high NPS scores
• Monitor market trends to align customer needs with the Insider product roadmap

Requirements

• University degree in Business, Marketing, Engineering, or a related field
• 5+ years of experience in Customer Success, Account Management, or Sales, ideally within the SaaS industry
• Proven track record in contract negotiation and navigating legal discussions
• Strong English communication skills (both written and verbal)
• Strategic thinking and excellent project management capabilities
• Experience building relationships and conducting need discovery with senior executives
• Ability to thrive in a fast-paced, high-growth, and rapidly changing environment

Preferred Qualifications

• Competency in sales methodologies such as Value Selling, Challenger Selling, or SPIN Selling
• Experience managing diverse stakeholder relationships to reach consensus on complex solutions

Benefits

• Access to 16,000+ online courses via LinkedIn Learning for professional development
• Opportunities to lead internal training and workshops
• Paid Spotify subscription
• An international, diverse, and inclusive work environment

About the Company

Insider One is a leading B2B SaaS unicorn and the #1 platform for marketing and customer engagement. Powered by AI and an integrated Customer Data Platform (CDP), we help brands unite data and personalization across channels like WhatsApp, Email, and Web. Backed by top-tier investors like Sequoia Capital and General Atlantic, we serve over 2,000 customers ranging from high-growth startups to Fortune 500 leaders.