Account Manager – Inbound/Call Support (Bilingual)

Responsibilities

• Manage a high volume of inbound calls and emails to resolve billing questions and discrepancies
• Record customer financial status and track the progress of collection efforts
• Process customer refunds, credit memos, adjustments, and credit card payments
• Monitor overdue accounts and research short payments or pricing discrepancies
• Establish alternate payment schedules based on customer financial situations and company policy
• Collaborate with Operations, Sales, and Account Services teams to improve processes and the customer experience
• Communicate professionally with both external customers and internal sales staff

Requirements

• High School diploma or better
• 3+ years of experience in account management and collections
• Bilingual proficiency in English and Spanish
• Advanced knowledge of Microsoft Office applications, specifically Excel
• Strong interpersonal, listening, and written communication skills
• Ability to manage multiple projects simultaneously with strict attention to detail

Preferred Qualifications

• Bachelor’s Degree

About the Company

nexAir, LLC provides professional services with a focus on excellence and customer satisfaction. We value collaboration and are looking for dedicated professionals to join our team in Memphis, TN.