Account Manager II

Responsibilities

• Oversee global customer accounts, specifically Ford's chassis components, to ensure overall customer satisfaction and relationship performance.
• Drive teams to exceed business metrics including quality, launch, delivery, service, and innovation.
• Manage commercial responsibilities such as global and regional quotations, negotiations, and profitability performance.
• Identify new business and market opportunities through marketing strategies and liaison with product development and engineering.
• Manage critical documentation including quote letters, purchase orders, terms and conditions, and cost tracking.
• Act as the primary technical product expert regarding customer service, product modification, and application.
• Coordinate customer and internal meetings, including preparation and follow-up actions.

Requirements

• Bachelor’s Degree in Engineering, Business Administration, Marketing, Finance, Supply Chain Management, or a related field.
• 6+ years of experience in sales roles with a steady progression of responsibilities.
• Ability to travel approximately 10% within the US and Mexico as business needs require.
• Strong ability to work cross-functionally in a global organization and manage multiple competing priorities.
• Solid understanding of engineering concepts and the ability to align customer needs with company capabilities.

Preferred Qualifications

• Experience in the automotive industry.
• Direct experience dealing with major Global OEMs, specifically Ford.
• Knowledge of suspension and chassis component systems (e.g., control arms, stabilizer links, and ball joints).
• Proven experience in building and managing major customer relationships.

About the Company

ZF is a global technology company that shapes the future of mobility. We combine a unique variety of backgrounds and perspectives to solve problems, drive innovation, and develop next-generation safety and sustainability solutions.