Account Manager

Responsibilities

• Carry and exceed a formal quota composed of renewal revenue (GRR), expansion (NRR), and partner-sourced bookings
• Identify "white space" within current customers to build multi-year expansion plans across the employee lifecycle
• Proactively manage the renewal process starting 180 days out to ensure zero budget lapses
• Serve as the primary point of contact for assigned platform partners, building trusted relationships with their sales and product teams
• Partner with Account Executives to close pipeline sourced through partners and act as the identity expert during deals
• Train and equip partner sellers to position ID.me and recognize identity opportunities within their own customer base
• Lead high-impact Executive Business Reviews (EBRs) that translate performance data into measurable outcomes like fraud prevention and reduced operational costs
• Act as a strategic liaison to the Product team, channeling customer and partner feedback to influence the product roadmap

Requirements

• 5+ years of experience in a quota-carrying account management, customer success, or "hunter" sales role
• Proven track record of managing and closing opportunities with ACVs ranging from $100k to $1m+
• Experience with channel, co-selling, or managing technology platform partners and alliances
• Familiarity with enterprise HR, security, or IT buyer personas and budgets
• Proficiency with Salesforce
• Training in leading sales methodologies such as MEDDIC or Command of the Sale

Preferred Qualifications

• Experience in the identity, employment, hiring, or security-related solution industries
• Experience working within a high-growth startup environment

Benefits

• Comprehensive medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• 401(k) with company match
• Parental leave
• Unlimited paid time off (subject to policy terms)
• Short and long-term disability insurance
• Employee assistance program and wellbeing discounts
• Learning and development benefits

About the Company

ID.me is a next-generation digital identity wallet that simplifies how individuals securely prove their identity online. With over 152 million users, ID.me provides streamlined identity verification for 20 federal agencies, 45 state government agencies, and over 70 healthcare organizations. We are building the persistent identity layer that connects hiring, onboarding, and workforce access end-to-end.