Account Manager I

Responsibilities

• Manage a portfolio of restaurant partners, ensuring strong relationships and high satisfaction levels.
• Drive partner performance through regular business reviews, data-driven insights, and strategic recommendations.
• Collaborate cross-functionally with Operations, Marketing, and Product teams to execute growth initiatives.
• Identify and resolve partner concerns swiftly to maintain a high-quality service experience.
• Monitor and analyze partner performance metrics to identify areas for operational improvement.
• Support the onboarding and training of new partners to ensure long-term success on the platform.
• Advocate for partner needs internally to drive continuous platform improvements.

Requirements

• 2-4 years of experience in account management, partner success, or business development.
• Experience within the tech, e-commerce, or F&B sectors is highly preferred.
• Proven track record of managing external stakeholders and influencing decision-making.
• Strong analytical skills with proficiency in Excel or Google Sheets and data interpretation.
• Excellent interpersonal, communication, and negotiation skills.
• A problem-solving mindset with a bias for action and the ability to work in a fast-paced environment.
• Bachelor's degree in Business, Economics, or a related field.

Benefits

• Opportunity to work and learn from a community of inspiring, world-class colleagues.
• Unlimited vacation days per year.
• Ability to work remotely from any country in the world for 30 days a year.
• Access to healthcare benefits and fitness reimbursements (gym, health clubs, etc.).
• A purposeful work environment dedicated to creating impact across the Middle East.

About the Company

Careem is building the Everything App for the greater Middle East, making it easy to move around, order food and groceries, manage payments, and more. Since 2012, Careem has enabled earnings for over 2.5 million Captains and simplified the lives of more than 70 million customers. We operate in over 70 cities across 10 countries, providing a platform where the region’s best talent and entrepreneurs can thrive.