Account Manager

Responsibilities

• Design and lead structured onboarding programs for workflow transformation
• Define success metrics, KPIs, and timelines with clients before onboarding
• Own a portfolio of accounts including health, retention, expansion, and renewal
• Build multi-threaded relationships across client organizations
• Lead quarterly business reviews with senior stakeholders to present ROI
• Identify, qualify, and close upsell and expansion opportunities
• Serve as the internal voice of the customer to product and engineering teams
• Flag at-risk accounts early and drive resolution

Requirements

• 5+ years in account management, customer success, or management consulting
• Experience guiding enterprise clients through complex business transformations
• Proven ability to build structured onboarding programs from scratch
• Ability to operate at the executive level and lead QBRs
• Strong commercial instincts for identifying expansion opportunities
• Exceptional written and verbal communication skills
• High autonomy and accountability in early-stage environments
• Bachelor's degree minimum

Preferred Qualifications

• Background in commercial real estate, proptech, or fintech (CRE lending, asset management, or capital markets)
• Experience at an early-stage B2B SaaS company (Series A–C)
• Comfort with data and workflow tools
• Familiarity with Salesforce, HubSpot, or similar CRMs

About the Company

Hypha is an AI-native platform transforming asset management across the full lifecycle—acquisition, management, and exit. Focused on healthcare facilities and multifamily real estate, we're revolutionizing the industry through observability, intelligence, and orchestration.