Account Manager

Responsibilities

• Own a portfolio of existing clients to drive renewals and organic expansion
• Manage all phases of the client lifecycle including renewal execution and forecasting
• Identify and drive organic upsell opportunities within current solutions
• Maintain accurate account plans and expansion pipelines
• Partner with Delivery and Pre-Sales teams to ensure customer adoption and satisfaction
• Proactively surface and resolve risks related to renewals and customer health
• Maintain disciplined pipeline management and forecast accuracy within CRM systems

Requirements

• 2+ years of experience in cross-selling and upselling Microsoft Business Applications or Cloud services
• Experience managing renewals and expansion opportunities within existing clients
• Experience managing pipeline, forecasting, and CRM accuracy
• Excellent communication, negotiation, and interpersonal skills
• Ability to articulate client business challenges and propose relevant solutions
• Strong organizational and time-management skills
• Ability to thrive in a dynamic and entrepreneurial environment

Benefits

• Competitive pay with performance-based bonus
• Generous paid time off
• Medical, dental, and vision coverage
• Flexible spending accounts and health reimbursement accounts
• 401(k) plan with company match