Account Manager

About the Company

At Flexport, we believe global trade can move the human race forward. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

Responsibilities

• Navigate complex organizational hierarchies with key client executives and stakeholders
• Meet regularly with clients to monitor account health and improve experience
• Identify, develop, and close upsell, cross-sell, and renewal opportunities
• Monitor client financial health and ensure consistent payment schedules
• Lead client onboarding and create standard operating procedures
• Scope and guide implementation stages and timelines for new clients
• Work globally with counterparts in Asia, North America, and Latin America
• Monitor client metrics data and work with Global Operations to address escalations
• Architect 3-year supply chain roadmaps aligned with client business goals
• Drive product adoption and document client success criteria
• Use Salesforce to monitor the health of the book of business
• Mentor and coach fellow Account Managers

Requirements

• 5+ years of experience in supply chain operations, sales, or account management
• 2+ years of experience in logistics, freight forwarding, or supply chain
• Proven track record of cross-selling products
• Strong business acumen and negotiation skills
• Process-oriented with strong problem-solving skills
• High attention to detail and consultative approach to customer growth