Account Manager

Responsibilities

• Cultivate and grow relationships with key business stakeholders
• Monitor account health and identify ways to improve client experience
• Identify, develop, and close upsell, cross-sell, and renewal opportunities
• Monitor client financial health and ensure consistent payment schedules
• Lead client onboarding and create standard operating procedures
• Scope and guide implementation stages and timelines for new clients
• Monitor client metrics and work with Global Operations to address escalations
• Prepare and present quarterly strategy reviews
• Drive product adoption to ensure clients realize full value
• Maintain data in Salesforce to monitor book of business health

Requirements

• 2-4 years of experience in sales, account management, or a client-facing role
• Background in logistics, freight forwarding, or supply chain preferred
• Client-centric mindset with a focus on outcomes and strategic planning
• Process-oriented with strong problem-solving skills
• Proven track record of cross-selling products
• Strong business acumen and attention to detail

Benefits

• 22 vacation days plus paid permits and time off
• Lunch compensation up to 12 euros per day
• Health and Life insurance
• Statutory pension contributions
• Employee assistance program
• Equity program for all employees
• Parental leave benefits

About the Company

Flexport is shaping the future of a $10T industry by making global commerce easy through innovative technology and exceptional people. The company moves more than $19B of merchandise across 112 countries annually.