Account Manager

About the Company

At Flexport, we believe global trade can move the human race forward. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people, moving more than $19B of merchandise across 112 countries a year.

Responsibilities

• Develop and launch new solutions for complex global Freight Forwarding clients
• Accelerate growth across Air, Ocean, Trade Advisory, Customs, and Control Tower services
• Partner with global sales teams in the US, Europe, and APAC to expand share of wallet
• Work cross-functionally with Operations, Procurement, Fulfillment, and Legal teams
• Drive sales through upselling, client app demos, and managing client operation SOPs
• Conduct business review meetings and monitor NPS to enhance client satisfaction
• Oversee account-level quality assurance and volume forecasts
• Build executive-level relationships with key decision-makers at large brands

Requirements

• Bachelor’s or Master’s degree
• 3–5 years of Account Management experience
• Experience in complex global organizations and cross-functional collaboration
• Proven track record of building and growing strategic global client relationships
• Strong strategic thinking, planning, and execution skills
• Excellent presentation and communication skills
• Exceptional negotiation and problem-solving abilities
• Understanding of global business cultures