Account Manager

Responsibilities

• Cultivate and grow relationships with key business stakeholders to deepen the partnership with Flexport
• Meet regularly with clients to monitor account health and improve their overall experience
• Identify, develop, and close upsell, cross-sell, and renewal opportunities
• Monitor client metrics and work with Global Operations teams to address escalations and solve issues effectively
• Lead client onboarding and create standard operating procedures
• Drive product adoption to ensure clients realize the full value of Flexport's technology
• Prepare and present quarterly strategy reviews to client stakeholders
• Maintain client data in Salesforce to monitor the health of your book of business

Requirements

• 2-4 years of experience in sales, account management, or a client-facing role
• Strong business acumen and a proven track record of (cross)selling products
• Excellent problem-solving skills and a structured, process-oriented approach
• High attention to detail and a client-centric mindset
• Ability to work in a fast-paced, consultative environment

Preferred Qualifications

• Background in logistics, freight forwarding, or supply chain management

Benefits

• Opportunity to contribute to a fast-growing global company with a multinational environment
• 22 vacation days plus paid permits, time off, and ROL
• Lunch compensation up to 12 euros per day
• Health and life insurance
• Statutory pension contributions
• Employee assistance program
• Equity program making all employees company shareholders
• Comprehensive parental leave benefits

About the Company

Flexport is transforming global commerce through innovative technology and exceptional people. Our mission is to make global trade so easy that there will be more of it. We help companies of all sizes move merchandise across the globe, shaping the future of a $10T industry.