Account Manager

Responsibilities

• Own and manage customer relationships across national and multinational travel programs
• Build and execute customer business plans aligned to contractual timelines and objectives
• Drive profitability, retention, and growth using data-led insights and commercial strategies
• Lead Quarterly Business Insight Reviews (QBIRs), presenting performance, trends, and user sentiment
• Identify and act on upsell and ancillary service opportunities
• Partner with internal teams to gain visibility of customer profitability and program performance
• Provide industry expertise and guidance to Travel and Procurement Managers
• Interpret program data and deliver informed, actionable recommendations
• Manage communications across customer organizations and internal stakeholders

Requirements

• 3–5 years of experience in account management or a client-facing role
• Experience managing customer programs, ideally in corporate travel or a B2B service environment
• Strong business acumen with the ability to influence profitability outcomes
• Analytical skills with the capability to interpret data and provide insights
• Proven selling, negotiation, and commercial conversation skills
• Ability to influence stakeholders with a challenger mindset
• Excellent communication, storytelling, and presentation skills
• Proficiency in MS Excel, Salesforce, and Power BI

Benefits

• Comprehensive paid time off package including vacation, sick, personal, and volunteer days
• Health benefits including medical, dental, vision, gender-affirming care, and fertility care
• 401k program with partial match
• Travel perks and discounts
• Tuition Reimbursement Program
• Employee Share Plan with partial company match
• Global career opportunities within a diverse network of brands

About the Company

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, FCM combines local expertise and global experience to provide clients with a truly bespoke experience. Backed by the global strength of Flight Centre Travel Group (FCTG), we are committed to a culture of diversity, equity, and inclusion.