Account Manager

Responsibilities

• Drive customer profitability, growth, and retention across strategic global accounts
• Identify opportunities for value-added sales, growth, and increased service adoption
• Conduct profit and loss reviews and ensure commercial agreements are met
• Build and maintain strong relationships with key stakeholders, including C-suite executives
• Engage internal teams such as operations, finance, and technology to deliver service excellence
• Lead strategic conversations to influence customer programs and business decisions
• Develop and execute customer business plans aligned to client goals
• Analyse customer data and trends to identify insights and opportunities for improvement
• Utilise CRM systems like Salesforce to manage communications and track activities
• Manage and deliver key customer projects with clear stakeholder communication

Requirements

• Minimum 5 years of experience in Account Management
• Proven success managing large, strategic, or multinational customers
• Strong commercial acumen and experience managing customer profitability
• Ability to build and maintain executive-level relationships
• Strong analytical and data interpretation skills
• Proficiency with CRM tools, specifically Salesforce
• Excellent communication, negotiation, and influencing skills
• Strong project management capability
• Travel industry experience is preferred

Benefits

• Individualised Learning & Development pathway options
• Access to LinkedIn Learning for ongoing skills development
• Exclusive staff discounts via an employee-only portal
• Travel discounts including flights, hotels, tours, and cruises
• Career opportunities within a global network of brands
• Mental health support and Employee Assistance Program
• Corporate Social Responsibility programs and volunteering opportunities

About the Company

FCM is the business travel partner of choice for large national, multinational, and global corporations. As part of the Flight Centre Travel Group (FCTG), FCM is an award-winning global corporate travel management company, ranking as one of the top five by size around the world.