Account Manager

Responsibilities

• Build and manage relationships with clients and their key stakeholders to become a trusted partner
• Manage client governance frameworks, including hosting steering committees and performance reviews
• Identify and develop new business opportunities within existing client accounts
• Take responsibility for tracking and ensuring the achievement of KPIs and targets
• Manage the business aspects of client development, enhancements, and change requests in collaboration with internal teams
• Create and maintain business forecasting models and keep client invoicing up to date
• Collaborate with the sales development team on contract renegotiations and renewals when necessary

Requirements

• 5+ years of account management experience in the financial services industry, preferably in cards, payments, or issuing
• Native-level fluency in Japanese with strong communication and presentation skills
• Strong networking skills to build relationships internally and externally
• Growth mindset and ability to thrive in a fluid, fast-paced business environment
• Ability to work independently and collaboratively across teams
• Business-level proficiency in English (reading and writing required; speaking preferred)
• Experience using Microsoft Office Suite

About the Company

Episode Six is a global leader providing innovative API-based payment processing and wallet management infrastructure. A cloud-native fintech company, E6 supports some of the world's largest banks and airlines, helping to transform how people think about payments.