Account Manager, Enterprise Growth Strategy

Responsibilities

• Lead ongoing partnership growth optimizations for Extend’s largest omnichannel merchants
• Develop and execute growth and merchant relationship management strategies for strategic accounts
• Monitor program performance using data and insights to identify ROI and growth opportunities
• Conduct quarterly business reviews with executive leadership at Fortune 500 retailers and brands
• Drive go-to-market strategies and adoption of new product features across your book of business
• Manage promotional strategies and marketing development budgets
• Build multi-threaded connections within merchant organizations, from C-suite to individual contributors
• Collaborate with cross-functional leaders in Risk, Analytics, and Marketing to support merchant success
• Author long-term business plans focused on strategic optimization and growth
• Inform product roadmaps by gathering and conveying customer feedback and market needs

Requirements

• Bachelor’s degree
• 5-7 years of experience in a dynamic startup environment or Big 4 management consulting
• In-depth understanding of value drivers in revenue share business models
• Strong executive presence with the ability to engage C-suite stakeholders
• Excellent analytical, presentation, and decision-making skills
• Proven experience in project and program management
• Exceptional written and oral communication skills
• Ability to work cross-functionally with product, strategy, and operational teams

Preferred Qualifications

• Experience with eCommerce or FinTech industries
• Proficiency with analytics reporting tools such as Tableau, Snowflake, Salesforce, or Shopify

Benefits

• Competitive salary and stock options in a fast-growing startup
• Full medical, dental, and vision benefits
• Generous and flexible paid time off policy
• 401(k) with financial guidance from Morgan Stanley
• Collaborative and supportive work environment

About the Company

Extend is revolutionizing the post-purchase experience for retailers by providing AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our platform offers automated customer service, seamless returns/exchange management, end-to-end fulfillment, and product protection. We work with over 1,000 leading merchant partners across various industries, including fashion, electronics, and consumer goods.