Account Manager Enterprise

Responsibilities

• Manage a portfolio of Factorial's most important Spanish customers, ensuring a tailored, high-impact approach through regular analysis and data-driven action plans.
• Act as a strategic partner and trusted consultant for enterprise-level clients, maintaining regular engagement to understand their goals and challenges.
• Proactively identify and execute upsell and cross-sell opportunities to drive net revenue growth and product adoption.
• Recognize and report client trends and risks, designing effective action plans for churn prevention and at-risk clients.
• Collaborate cross-functionally with Sales, Product, Engineering, and Finance teams to maximize client impact.
• Mentor less experienced peers and share best practices across the Customer Experience team.

Requirements

• 3+ years of experience in B2B Account Management.
• Proven track record of driving upsell, retention, and net growth within client portfolios.
• Strong strategic and analytical skills with a data-driven mindset.
• Experience in churn prevention and managing at-risk accounts.
• Fluency in Spanish (native or proficient) and professional command of English.
• Excellent communication skills with the ability to influence senior-level stakeholders.

Preferred Qualifications

• Experience managing key accounts or enterprise-level clients.
• Knowledge or experience in Human Resources, Payroll, or HR Software.
• Previous involvement in process optimization or building Account Management best practices.

Benefits

• High growth, multicultural, and friendly work environment.
• Private health insurance via Alan.
• Wellhub membership for gyms, pools, and outdoor classes.
• Language classes and office perks including breakfast and organic fruit.
• Flexible expense management with Cobee.
• Pet-friendly office environment.

About the Company

Factorial is building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on leading and growing their people. With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, headquartered in Barcelona.